Learn to lead with supervisory leadership training
- ONLINE WITH LIVE WEB COACHING
- CLASSROOM-STYLE COURSE
In most organizations the Supervisor or Team Leader is the first level of management, moving from an hourly wage to a salaried position. Supervisors may have strong technical skills but appreciate direct training on people management. This course addresses the four main themes required for competent people management at the supervisory level.
Themes are: Supervision, Leadership, Communication and Team Building and Conflict Management. Each course theme incorporates leadership and conflict style inventories and individually chosen SMART goals. Group coaching ensures applicability to the job context and monitoring of desired outcomes. Upon completion, participants receive a certificate in Supervisory Leadership Level 1.
|Training Days||Coaching||Follow up|
Inventories are completed online prior to training.|
Introductory meeting are held with managers to discuss their expectations and provide an overview.
Core Elements of Supervision
Group coaching session
Review theme 1, explain goal process, create first SMART goal.
Goal-driven follow up results submitted using online form
Leadership to Motivate and Build Capacity
Group coaching session
Review theme 2, focus on specifics, report on goal. Set 2nd SMART goal.
Participants report on goal progress during coaching. Make adjustments to goal
Communication and Teamwork
Group coaching session
Review theme 3, focus on specifics, report on goal. Set 3rd SMART goal.
Participants complete goal and report on progress during coaching
Conflict Management Basics
Reflect on course learning and all three goal setting outcomes.
Report presented to company leadership
Training Hours and time commitment:
classroom OR online course work
- 3 coaching, 1 launch meeting
- 4 goal setting, goal operations and follow ups,
- 2 virtual inventories and communications with instructor
25 hours total
Online delivery cost $495 per participant + $150 leadership inventory assessment per person
Classroom delivery cost $1,800 per participant+ $150 leadership inventory assessment per person
Supervisory Training Course Outline
Topics and learning outcomes are:
Theme 1: Core elements of supervision
Understand the core elements of supervision for the 21st Century: people, technical and administration
Foreman fundamentals: daily, weekly, monthly, quarterly
Outcomes: Set goals for improved people, technical and administrative skill development. Focus and manage tasks and responsibilities more accurately. Create your own Time Management SMART goal. Submit report on results.
Theme 2: Leadership to motivate and build capacity
- Developing a leadership mindset, attitude and skillset
- Management and leadership, what’s the difference?
- Develop yourself
- Create a productive work environment
- Develop your people
Outcomes: Practice the mind, heart and skill sets of leadership excellence. Know the difference between leadership and management. Take steps towards building your own capacity, improving the workplace environment and developing your people through coaching and team development strategies. Create your own Leadership SMART goal. Submit report on results.
Theme 3: Communication and team building
- What is communication and how does it affect productivity?
- Listening in a noisy, stressful environment
- Styles of communication and how to adjust for the best results
- Communication and culture & working with English language proficiency differences at work – direct and indirect communication
- The stages of team development
Outcomes: Understand what communication at work looks, sounds and feels like. Develop listening skills for when you are hurried, stressed and in a noisy place. Recognize differences in communication styles and know how to adjust for better results. Identify when culture or English language proficiency is a communication barrier and know what steps to take to remove some of the barriers. Understand the stages of team development and how to nurture a team to the next level of excellence. Create your own Communication and Team Building SMART goal. Submit report on results.
Theme 4: Conflict resolution
- Recognizing your conflict style
- Creating a climate for preventing and avoiding unnecessary conflict
- Dealing effectively with employee problems
- Dealing with team conflict issues, typical team dysfunctions
- Cultural conflict styles and how to negotiate them
Outcomes: Recognize how your own conflict style affects the outcomes of conflict. Learn employee problem strategies and practice applying them to case studies and in role plays. Recognize the dysfunctions of a team and name the steps for how to get the team functioning more smoothly. Reflect on management across cultures and on personal and team changes as a result of goal setting process.
Online course availability:
Winter 2017 Online course dates: March1-May 5
Registration open from February 12th, online inventories by February 22nd
Maximum registrants : 50
Fall 2017 Online course dates: September 5-December 15
Registration open from August 1-25, online inventories by August 25th
Maximum registrants: 50
To get on the waiting list for the Supervisory Leadership Blended Online course, or to discuss how this could work for your company, contact us at:
firstname.lastname@example.org or call 780 454 5661
In-person courses are negotiated according to client schedules, minimum of 10 participants, maximum 25.
"The difference in our productivity, waste management and collaboration to solve problems was measurable. We can attribute these changes to the training particularly because of the attitude shift among our supervisors."
Daniel Champagne, Plant Manager, Olymel
"The instructor was knowledgeable and set clear expectations, gave us the responsibility to learn and used effective communication skills, online and off. Feedback was timely and the materials were relevant to my job with real life situations. Everything was organized in a way that helped me to learn."
Kenneth Nabua, McDonalds Store Manager